Webhelp

Rationale

• Expand Webhelp’s geographic footprint in Europe
• Enhance Webhelp’s multilingual expertise
• Broaden Webhelp’s portfolio with an extensive list of international brands and value-added services in strategic areas such as end-to-end solutions in B2B Sales and Support activities
• Benefit from an innovative work-from-home model

Webhelp Group at a glance

Webhelp is a global Business Process Outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From more than 110 sites in 33 countries with an approximately 40,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands. Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world. Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.